Senior Specialist I, Customer Service

Responsibilities

• Manage all aspects of the SAP S4H Order to Cash process as the primary focal point for customer service.
• Handle spares ordering and processing, including urgent customer order expedites and consignment replenishment.
• Verify and track customer backorders and ensure 100% accuracy in billing, including processing credits and debits.
• Interface with internal and external customers to support cross-functional departments and balance workloads.
• Generate weekly and monthly reports regarding on-time delivery for customers.
• Collaborate with Global Planners to adjust stocking levels to meet customer demand.
• Follow all company and customer-specific processes, such as RMA and FA.

Requirements

• 5-10 years of customer service experience, preferably within a high-tech environment.
• Proficiency in SAP with a strong understanding of ERP/MRP.
• Demonstrated experience in SAP Sales & Distribution (SD) and/or Materials Management (MM) modules.
• Intermediate Microsoft Excel skills (e.g., VLOOKUP, Pivot Tables, Macros).
• Strong organizational skills and the ability to manage time effectively in a fast-paced environment.
• Ability to work flexible hours to support global business requirements and potential travel to customer sites.

Preferred Qualifications

• Bachelor's degree in Business Administration, Supply Chain, or Accounting.
• Experience managing "Tool Down" events and high-pressure customer situations.

About the Company

ASM is a global leader in semiconductor manufacturing equipment. For over 55 years, we have been at the forefront of innovation, developing advanced devices that play a crucial role in technologies like 5G, cloud computing, AI, and autonomous driving. We value diversity, inclusion, and sustainability as we push the boundaries of what is technologically possible.