Senior Specialist Customer Services Products Development

Responsibilities

• Develop comprehensive business cases and profitability assessments for customer service products, including extended warranties and digital services.
• Conduct competitor analysis, market benchmarking, and industry trend monitoring to identify new business opportunities.
• Analyze financial performance, revenue streams, and cost structures to support strategic decision-making.
• Drive supplier partnerships and negotiations to ensure high-quality, customer-centric product delivery.
• Collaborate with IT teams to define business requirements and support the implementation of system developments.
• Prepare management reports, performance dashboards, and executive presentations with actionable insights.
• Optimize customer retention programs and claiming/reimbursement processes to drive sustainable aftersales revenue.
• Identify process gaps and lead continuous improvement projects using innovative approaches.

Requirements

• Degree in business management, business administration, business informatics, or a comparable qualification.
• 3+ years of experience in strategy or business development, preferably within the automotive industry or a leading consultancy.
• Strong understanding of AI tools and their potential business applications.
• High affinity for the automotive industry, specifically electric mobility and market segments.
• Excellent analytical skills with a structured, goal-oriented way of working.
• Proficiency in Microsoft Office and Teams.
• Excellent English communication skills; proficiency in an additional European language or Mandarin is a plus.
• Ability to work effectively in a dynamic, fast-paced, and international agile environment.

About the Company

smart Europe is a brand for forward-thinkers, dedicated to shaping the future of electric mobility. As a leader in urban premium, electric, and connected mobility, we aim to transform urban life through innovation. Since 2020, we have been 100% electric, continuing our legacy of rewriting the automotive industry's rulebook.