Senior Specialist Customer Services Business Development

Responsibilities

• Develop comprehensive business cases and profitability assessments for customer service initiatives
• Conduct competitor analysis, market benchmarking, and industry trend monitoring to identify opportunities and risks
• Analyze financial performance, revenue streams, and cost structures to support strategic decision-making
• Drive supplier partnerships and negotiations to ensure high-quality, customer-centric products
• Work closely with IT teams to define business requirements and support system developments
• Prepare management reports, performance dashboards, and executive presentations with actionable insights
• Develop and optimize customer-centric products, services, and retention programs to drive aftersales revenue
• Collaborate with cross-functional teams to implement growth strategies and operational improvements
• Identify process gaps and drive continuous improvement projects using innovative approaches

Requirements

• Degree in business management, business administration, business informatics, or a comparable qualification
• 3+ years of experience in strategy or business development, preferably in the automotive industry or consultancy
• Strong understanding of AI tools and technologies and their potential business applications
• High affinity for the automotive industry, specifically electric mobility and market segments
• Proficiency in Microsoft Office and Teams
• Excellent English communication skills
• Ability to work independently and manage multiple priorities in a fast-paced, international environment

Preferred Qualifications

• Experience working in an automotive start-up environment
• Proficiency in an additional European language or Mandarin

About the Company

smart Europe is a brand for forward-thinkers, dedicated to shaping the future of electric mobility. As a leader in urban premium, electric, and connected mobility, we focus on bringing perfection to our customers and making urban life more enjoyable through innovative, 100% electric solutions.