Senior Solutions Engineer

Responsibilities

• Conduct research to prepare for prospect meetings regarding business environments and market challenges
• Carry out discovery conversations to understand customer needs, pains, and objectives
• Specify appropriate solutions using in-depth knowledge of Talkdesk capabilities
• Design and deliver technical presentations and demonstrations both on-site and virtually
• Generate value statements illustrating the financial impact of solutions
• Assist with scoping Statements of Work (SOW) for implementations
• Scope, execute, and manage customer pilots and Proof of Concepts (POCs)
• Respond to functional and technical RFI/RFP requirements
• Collaborate with product management and engineering to incorporate customer feedback into roadmaps

Requirements

• B.S. in Computer Science, Software Engineering, MIS, or equivalent experience
• 5+ years as a Solutions Engineer in Software, VOIP/Telecommunications, or Contact Center industries
• Experience selling to Enterprise customers
• Proven ability to deliver compelling technical presentations and demonstrations
• Strong problem-solving skills to meet business requirements with technical solutions
• Ability to communicate complex technical concepts to diverse audiences

Preferred Qualifications

• Knowledge of CRM, ITSM, Data Warehousing, or Business Intelligence
• Experience with UCaaS or CCaaS software
• Knowledge of web and scripting technologies

About the Company

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS), Talkdesk builds AI-first solutions that put empathy, trust, and transparency at the center of every interaction.