Senior Solutions Engineer

Responsibilities

• Conduct research to prepare for meetings with prospects to understand their business environment and challenges
• Carry out discovery conversations to uncover customer pains, objectives, and metrics
• Specify appropriate solutions using in-depth knowledge of Talkdesk capabilities
• Design and deliver technical presentations and demonstrations to customers
• Generate value statements illustrating the financial impact of solutions
• Assist with scoping SOWs and managing customer pilots or POCs
• Respond to functional and technical RFI/RFP requirements
• Collaborate with product management and engineering to incorporate customer feedback into roadmaps

Requirements

• B.S. in Computer Science, Software Engineering, MIS, or equivalent experience
• 8+ years as a Solutions Engineer in Software, VOIP, or Contact Center environments
• Experience selling to Commercial or Enterprise customers
• Strong ability to communicate complex technical concepts to diverse audiences
• Proven experience in SaaS environments
• Knowledge of healthcare industry standards including HIPAA, HITECH, and HITRUST
• Experience with healthcare contact centers or CRM integrations like Epic, Cerner, or Salesforce Health Cloud
• Willingness to travel 20–50%

Preferred Qualifications

• Knowledge of CRM, ITSM, Data Warehousing, or Business Intelligence
• Knowledge of UCaaS or CCaaS software
• Familiarity with web and scripting technologies

About the Company

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS).