Senior Solutions Engineer

Responsibilities

• Act as the highest level technical escalation point for complex enterprise customer issues
• Lead root cause investigations and resolution efforts for critical production incidents
• Troubleshoot complex integrations across SAP, Oracle, cloud services, APIs, and enterprise platforms
• Collaborate with Engineering and Product teams to identify platform improvements
• Build scripts, automation tools, and diagnostic solutions to improve operational efficiency
• Mentor engineers and provide technical guidance on complex investigations
• Participate in customer-facing technical discussions and architecture-related conversations

Requirements

• 7+ years of experience in technical support engineering, enterprise applications, or software engineering
• Expertise troubleshooting enterprise application ecosystems and distributed systems
• Deep understanding of enterprise integration patterns (SAP and Oracle ecosystems)
• Hands-on experience with REST/SOAP APIs, SQL, XML/JSON, OAuth 2.0, and JDBC
• Strong database knowledge (SQL Server, Oracle, PostgreSQL, SAP HANA, or DB2)
• Experience with cloud platforms (AWS, Azure, or OCI)
• Familiarity with microservices, multi-tenant systems, and Linux environments
• English proficiency (C1 level or higher)

Preferred Qualifications

• Experience with enterprise tax technology or financial/compliance software
• Hands-on experience with SAP S/4HANA, Oracle ERP Cloud, or NetSuite
• Knowledge of AI-assisted support automation and operational tooling
• Familiarity with Agile/SAFe environments and CI/CD processes

About the Company

Software Mind is a multicultural company of engineers dedicated to helping top-notch companies scale their projects through high-quality engineering services.