Senior Solutions Architect

Responsibilities

• Own strategic customer engagements end-to-end, from shaping delivery to driving successful implementation and long-term adoption
• Define Statements of Work (SOWs) including scope, deliverables, timelines, and success metrics
• Lead consultative conversations to translate business objectives into actionable technical implementation plans
• Serve as a subject-matter expert in the Klaviyo platform and martech ecosystem (Email, SMS, CDP)
• Design and prototype tailored, scalable technical solutions for enterprise customers
• Troubleshoot complex technical issues and provide technical advisory for enterprise accounts
• Identify patterns in customer needs to drive repeatable solutions and product enhancements

Requirements

• 4+ years in SaaS Professional Services, implementation, or solution consulting
• Experience leading enterprise-level projects or solutioning
• Hands-on experience with HTML, CSS, JavaScript, Node, or Python
• Strong understanding of APIs, webhooks, and SaaS integrations
• Familiarity with the martech landscape, including Email, SMS, and CDP use cases
• Proven ability to influence C-level and senior stakeholders

Preferred Qualifications

• Experience acting as a technical advisor for complex implementations in B2C CRM contexts
• Experience experimenting with AI tools and workflows to improve efficiency

About the Company

Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable. They provide technology to nurture personalized experiences in ecommerce and beyond.