Senior Solution Consultant

Responsibilities

• Lead strategic implementations of CXA and CCaaS solutions for healthcare and life sciences customers
• Serve as the primary technical resource for clients, focusing on design and deployment of integrations with major EHR/EMR systems, specifically Epic
• Develop and troubleshoot complex workflows and data exchange processes using HL7 and FHIR
• Act as an internal Subject Matter Expert for Epic, Cerner, and Athenahealth
• Mentor and train Professional Services and cross-functional teams to enhance integration expertise
• Collaborate with Product and Support teams to address feature requests and resolve technical issues
• Act as a trusted advisor to stakeholders and executives regarding CXA strategy

Requirements

• 3+ years of hands-on Epic integration experience within healthcare systems
• 5+ years in Professional Services, Consulting, or IT/Software Development with a focus on SaaS AI or automation
• Bachelor's degree in a technical field or equivalent professional experience
• Proficiency in JavaScript, MUMPS (M), Python, or SQL
• Knowledge of healthcare compliance frameworks such as HIPAA, HITECH, and CMS guidelines
• Strong understanding of AI-driven automation use cases
• Excellent communication and stakeholder management skills
• Fluency in written and spoken English

Preferred Qualifications

• Experience integrating other EHR systems like Cerner, Allscripts, or Athenahealth
• Fluency in Portuguese, Spanish, French, or German
• Knowledge of building conversational agents, chatbots, or virtual assistants
• Familiarity with CRM systems like Salesforce or Zendesk
• Experience with diagramming software such as Visio or Lucid Chart

About the Company

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Recognized as a Leader in the Gartner® Magic Quadrant™ for CCaaS, Talkdesk builds AI-first solutions that prioritize empathy, trust, and transparency.