Senior Solution Consultant II

Responsibilities

• Lead strategic implementations including project management, requirement gathering, and system configuration
• Consult with customers on industry best practices and document user stories
• Lead project scoping, planning, and scheduling to ensure successful deployments
• Develop visual representation diagrams of customer end-client journeys
• Implement custom objects, workflows, validation rules, and triggers within Talkdesk or 3rd party CRMs
• Build trust with customer executives and stakeholders to remove project roadblocks
• Partner with internal Product and Support teams to ensure timely delivery of feature requests and bug fixes
• Participate in the sales cycle to develop proposals and Statements of Work (SOW)

Requirements

• Bachelor's degree in a technical field or equivalent professional experience
• 5+ years of experience in Professional Services, Consulting, or SaaS software development
• Experience implementing or integrating with CRMs like Salesforce or Zendesk
• Familiarity with Web Services and REST APIs
• Experience with diagramming software such as Visio or Lucid Chart
• Strong ability to communicate technical concepts to diverse audiences
• Fluency in English
• Ability to work US shift hours

Preferred Qualifications

• Experience with SQL/SOQL and JavaScript
• Software implementation or coding experience
• Bilingual abilities

About the Company

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS), Talkdesk builds AI-first solutions that put empathy, trust, and transparency at the center of every interaction.