Senior Solution Consultant

Responsibilities

• Master the Service Manager solution and expand knowledge of new solutions
• Provide recommendations and identify areas for improvement for clients
• Participate in the development and optimization phases of solutions within client contexts
• Proactively identify and manage risks related to customers
• Independently lead working meetings with clients
• Deliver services that meet client acceptance criteria and management requirements
• Ensure project methodology is properly documented and applied
• Manage and adapt the scope of assignments as needed

Requirements

• At least 4 years of experience as a Consultant on Easyvista Service Manager
• Knowledge of other solutions in the Easyvista Portfolio
• Fluent in French and English (written and verbal)
• Located in France, preferably in the Paris area
• ITIL certification
• Strong technical skills and customer service orientation
• Excellent presentation, written, and oral communication skills
• Strong analytical, synthesis, and organizational skills

About the Company

EasyVista is a leader in the ITSM market and a fast-growing French software company. We focus on professional development and employee success, recently expanding our offering through acquisitions in the ITOM space.