Senior Software Engineer, Search Infrastructure

Responsibilities

• Build and maintain scalable search infrastructure services and microservices that power search experiences across machine learning and platform teams.
• Design and operate high-throughput data pipelines using messaging queues like Kafka.
• Manage thousands of OpenSearch indices across large-scale clusters, owning the full lifecycle including schema design and optimization.
• Improve performance, scalability, and observability of search infrastructure, focusing on query latency and indexing throughput.
• Own search infrastructure features from initial design through rollout and ongoing operations.
• Drive reliability improvements through capacity planning and cluster scaling strategies.

Requirements

• 3+ years of professional software engineering experience.
• Proficiency in Python, Golang, Java, or C++.
• Experience with containers/Docker and cloud infrastructure (AWS, GCP, or Azure).
• Experience operating open-source technologies at scale, such as Kafka, Elasticsearch, or OpenSearch.
• BS in Computer Science or a related field.
• Proven ability to solve complex problems related to performance, optimization, and scalability.

Preferred Qualifications

• Prior exposure to search technologies such as Lucene or Solr.
• Experience with Istio or Vector databases.
• Experience working in a fast-paced startup environment with high ownership.

About the Company

ServiceNow is a global market leader providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.