Senior Software Engineer

Responsibilities

• Design data models for heavy concurrency and real-time performance to ensure sub-second latency
• Test and tune service scaling for real-time communications capacity
• Build monitors and alerts to maintain high reliability and observability
• Participate in releases and on-call rotations
• Design, write, and deploy features for carrier and third-party communication services
• Strategize and drive the roadmap for cross-team platform initiatives
• Mentor junior engineers and promote a culture of ownership

Requirements

• Bachelor's degree in Computer Science or equivalent practical experience
• 5+ years of SaaS professional experience with large-scale production backend systems
• Proficiency in coding with AI agents
• Deep expertise in Python, Java, or C
• Experience with cloud-native architecture (e.g., GCP)
• Familiarity with async, MapReduce, NoSQL, distributed caches, and large-scale data lakes
• Experience profiling and optimizing backend code for low-latency requirements

About the Company

Dialpad is an AI-native business communications platform that unifies calling, messaging, meetings, and contact center on a single platform powered by real-time AI insights.