Senior Software Engineer

Responsibilities

• Contribute to the technical vision and architecture for Databricks’ Support Automation and Tooling ecosystem
• Develop automation to improve customer experience and Support scalability
• Drive rapid, iterative development while upholding quality, safety, and reliability standards
• Design agentic workflows that evolve from human-in-the-loop to fully automated systems
• Implement observability, transparency, and rollback mechanisms for AI-driven decisions
• Act as technical liaison between Support, Product, and Platform Engineering
• Mentor engineers and SMEs across Software and Support Engineering functions

Requirements

• BS or higher degree in Computer Science or a related field
• Experience in large projects involving automation tooling, distributed systems, and APIs
• Extensive full stack development experience
• Proven success designing and deploying production-grade automation in complex environments
• Hands-on experience with ML-assisted systems, decision support, or agentic automation
• Deep familiarity with distributed data platforms and large-scale infrastructure systems
• Understanding of multi-cloud environments (AWS, Azure, GCP), compliance, and security

About the Company

Databricks is the data and AI company. More than 10,000 organizations worldwide rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow.