Senior Software Engineer

Responsibilities

• Lead L1/L2/L3 support teams to ensure smooth operations and effective triage of incidents and problems.
• Drive the technical vision and roadmap for ecommerce platform capabilities, ensuring scalability and reliability during high-traffic launches.
• Design, build, and implement AI agents and copilots using frameworks such as RAG.
• Lead the development of bot mitigation strategies to protect high-demand product launches and ensure fair consumer access.
• Serve as the primary point of contact for dot-com operations and a secondary contact for retail operations.
• Drive continuous improvement in processes, testing strategies, and operational excellence.
• Participate in the on-call rotation to support 24/7 operations within your domain.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• 6+ years of professional experience in ecommerce engineering and SRE practices.
• Deep hands-on experience with Salesforce Commerce Cloud (SFCC) or equivalent ecommerce tools.
• Experience with observability tools such as Splunk, Grafana, or New Relic.
• Proven experience building high-traffic launch capabilities, including bot mitigation, queue management, and traffic shaping.
• Familiarity with leveraging AI and Large Language Models (LLMs) in an ecommerce environment.
• Knowledge of site performance optimization, including Google Lighthouse and Core Web Vitals.
• Experience with ServiceNow for Incident, Problem, and Change Management.

Preferred Qualifications

• Experience leading and mentoring global technical teams.
• Familiarity with ITIL best practices.
• Ability to contribute to software development, APIs, and platform enhancements beyond traditional operations.

About the Company

Converse is a worldwide advocate for self-expression, bringing innovation and inspiration to athletes and tastemakers globally. We celebrate unique and creative individuals and provide a collaborative environment where employees have the freedom to create and grow professionally.