Senior ServiceNow Developer - ITSM & GenAI

Responsibilities

• Design, develop, configure, and maintain ServiceNow platform evolutions specifically within the ITSM scope (Incident, Request, Change, Problem, Knowledge, and Service Catalog).
• Implement and optimize the Service Catalog, including Catalog Items, Record Producers, and Workflows.
• Develop core ServiceNow components such as Business Rules, Client Scripts, Script Includes, UI Actions, ACLs, and Data Policies.
• Build automations using Flow Designer and IntegrationHub, and manage integrations via REST API and SOAP.
• Configure and parameterize GenAI functionalities, specifically Now Assist for ITSM, to enable incident summarization and agent assistance.
• Conduct functional and technical testing for AI-generated content and analyze data quality to optimize AI results.
• Ensure technical governance by applying development best practices, performing impact analyses, and managing multi-instance environments (DEV, TEST, PROD).

Requirements

• Bac+5 degree in a relevant technical field.
• 5-7 years of professional experience with the ServiceNow platform.
• Minimum of 3 years of significant experience working on ITSM projects.
• Advanced expertise in JavaScript (both client-side and server-side).
• Strong knowledge of REST API, SOAP, and integration mechanisms.
• Proficiency in Agile/Scrum methodologies.
• Professional English language skills for an international context.

Preferred Qualifications

• ServiceNow certifications such as CSA (Certified System Administrator), CAD (Certified Application Developer), or CIS-ITSM.
• Experience or certification related to Now Assist or Generative AI.
• Experience in complex, large-scale, or international environments.
• Experience in technical support (N2/N3 level).

About the Company

SUEZ IT Hub is accelerating its digital transformation. As part of the new DATA & FLUX division within the IT department, SUEZ is building a dynamic team to manage the applications at the heart of the group's information system exchange platform.