Senior Service Technician

Responsibilities

• Provide high-quality customer service and follow assignments from the Team Leader
• Create product samples based on specific customer requests
• Monitor production lines during mass product runs to ensure quality
• Resolve technical issues and troubleshoot problems at customer sites
• Examine customer complaints, provide confirmations, and maintain proper documentation
• Monitor customer demands and competitor activity to report to leadership
• Maintain and preserve all issued technical instruments and tools
• Adhere to company regulations regarding hygiene, occupational safety, and fire prevention
• Implement and maintain quality policies including ISO 9001, ISO 14001, and OHSAS 18001

Requirements

• Minimum of 5 years of professional work experience
• Strong knowledge and hands-on experience in wood coatings
• Proven ability in technical problem-solving and troubleshooting
• Ability to work onsite at manufacturing locations in Binh Duong, Dong Nai, or other provinces in Vietnam

About the Company

Sherwin-Williams aims to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. We invest in our people by providing opportunities to learn, develop new skills, and grow within an inclusive and stable environment.