Senior Service Technician

Responsibilities

• Perform preventive maintenance, cleaning, and contractual tasks for assigned units according to route charts.
• Conduct planned and unplanned repairs for Otis products and Thyssen high-speed elevators with minimal supervision.
• Attend to equipment call-backs, troubleshoot faults, and restore service promptly to meet SLAs.
• Identify and report abnormalities, safety concerns, and upselling opportunities during maintenance.
• Complete all required technical documentation, including timesheets, log cards, and safety forms, accurately.
• Adhere to all Otis safety guidelines, PPE requirements, and site-specific rules.
• Mentor and support junior technicians to enhance their technical skills and field performance.

Requirements

• Minimum 7 years of experience in the elevator industry.
• Expertise in modernization and advanced troubleshooting for elevators and escalators.
• Proven competency with MC1 controller (LIMEX) systems.
• Proven competency with AY frequency inverters.
• Proven competency with CPI 100 R V3 SYNC systems.
• Diploma or equivalent technical qualification.
• Strong communication and interpersonal skills.

About the Company

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide. With a global team of 72,000 people, we are committed to innovation, safety, and quality, maintaining iconic landmarks around the globe.