Senior Service Designer

Responsibilities

• Conduct customer research and synthesize qualitative and quantitative insights to inform service design decisions
• Create customer journey maps, service blueprints, ecosystem maps, and experience frameworks
• Support and facilitate workshops, co-creation sessions, and stakeholder engagement activities
• Identify customer pain points, service gaps, and opportunities for experience improvement
• Develop and test service concepts, prototypes, and experience solutions to validate desirability and usability
• Collaborate with UX designers, researchers, business analysts, and technical teams to ensure feasibility and alignment with business objectives
• Translate research findings and service design outputs into actionable recommendations and implementation requirements
• Support service performance measurement by defining relevant customer experience metrics and success indicators

Requirements

• Bachelor's degree in Service Design, Interaction Design, Human-Centered Design, Design Strategy, or a related field
• 5+ years of experience in Service Design, Customer Experience, UX, or Design Strategy
• Demonstrated experience creating customer journey maps, service blueprints, and ecosystem models
• Proficiency in service design and collaboration tools such as Miro, Figma, or Smaply
• Strong workshop facilitation, communication, storytelling, and presentation skills
• Ability to analyze customer insights and translate them into practical service improvements

Preferred Qualifications

• Arabic language proficiency
• Experience working on customer experience or service design projects within telecommunications or financial services
• Familiarity with design thinking, business modeling, and operational process design
• Experience working in consulting, digital transformation, or innovation environments

About the Company

Octopus by RTG is part of the Robusta Technology Group (RTG), a leading tech group with a decade of experience delivering over 300 projects globally. Octopus specializes in rapidly assembling remote and onsite global tech teams that are fully aligned with the culture and practices of specific brands, building a bridge between top talent and companies worldwide.