Senior Service Designer

Responsibilities

• Design meaningful, human-centered experiences and end-to-end service journeys for large-scale IT transformation projects.
• Translate complex systems, platforms, and processes into intuitive, seamless, and scalable experiences.
• Create clear and compelling journey maps and service artefacts using Figma to drive stakeholder alignment.
• Connect frontstage user experiences with backend processes to ensure future-ready service delivery.
• Collaborate with senior stakeholders across technology, digital, and operations to influence outcomes and embed better ways of working.
• Navigate ambiguity by structuring complex problems into clear frameworks and actionable design solutions.

Requirements

• Proven experience as a Service Designer within complex enterprise or large-scale transformation environments.
• High proficiency in Figma, specifically for journey mapping and service blueprint creation.
• Strong grounding in human-centered design (HCD) methodologies and design thinking practices.
• Demonstrated ability to simplify complex systems into clear, user-centric experiences.
• Excellent stakeholder engagement and influencing skills across cross-functional teams.
• Strong consulting mindset with the ability to operate at both strategic and execution levels.
• Exceptional communication skills to articulate complex ideas clearly and concisely.

Preferred Qualifications

• Experience working within telecommunications or other high-volume, complex service industries.
• Experience working on large-scale modernization or digital transformation initiatives.

Benefits

• Paid parental leave and well-being initiatives.
• Discounted health insurance and various product/service discounts.
• Access to career development through the Capability Fingerprint and industry training programs.
• Opportunities for growth supported by an AI-driven learning platform.

About the Company

NCS Australia is a technology services provider committed to quality, innovation, and purposeful work. We partner with clients and communities to shape better outcomes through creativity, resilience, and a focus on people.