Senior Service Designer

Responsibilities

• Design human-centered service journeys and end-to-end experiences for large-scale IT transformation projects.
• Translate complex systems, platforms, and processes into intuitive, seamless, and scalable service experiences.
• Create clear and compelling journey maps and service blueprints using Figma to drive stakeholder alignment.
• Connect frontstage user experiences with backend processes to ensure future-ready service delivery.
• Collaborate with senior stakeholders across technology, digital, and operations to influence outcomes and embed new ways of working.
• Navigate ambiguity by structuring complex problems into clear frameworks and actionable design strategies.

Requirements

• Proven experience as a Service Designer within complex enterprise or large-scale transformation environments.
• High proficiency in Figma, specifically for journey mapping and service blueprint creation.
• Strong grounding in human-centered design (HCD) methodologies and design thinking practices.
• Demonstrated ability to simplify complex systems into user-centric experiences.
• Excellent stakeholder engagement and influencing skills across cross-functional teams.
• Strong consulting mindset with the ability to operate at both strategic and execution levels.
• Exceptional communication skills to articulate complex ideas clearly and concisely.

Preferred Qualifications

• Experience working within the telecommunications industry or other high-volume service environments.
• Experience working on large-scale modernization or digital transformation initiatives.

Benefits

• Paid parental leave and well-being initiatives.
• Discounted health insurance and various product/service discounts.
• Dedicated career development through the Capability Fingerprint and AI-driven learning platforms.
• Regular recognition and rewards for high performance.

About the Company

NCS Australia is a technology services leader committed to doing things better through innovation, collaboration, and purposeful work. We partner with clients and communities to shape better outcomes and create a meaningful impact through digital transformation.