Senior Service Designer

Responsibilities

• Design human-centred experiences and end-to-end service journeys to simplify complexity within a large-scale IT transformation.
• Reimagine service journeys by translating complex systems, platforms, and processes into intuitive experiences.
• Create clear and compelling journey maps and service artefacts using Figma to drive stakeholder alignment.
• Connect frontstage experiences with backend processes to ensure services are scalable and future-ready.
• Collaborate with stakeholders across technology, digital, and operations to influence outcomes and embed better ways of working.

Requirements

• Proven experience delivering service design outcomes in complex enterprise or transformation environments.
• Advanced proficiency in Figma, including journey mapping and visual storytelling.
• Demonstrated ability to simplify complex systems into clear, user-centric experiences.
• Strong stakeholder engagement and influencing skills across cross-functional teams.
• Experience designing end-to-end services, covering both customer-facing and backend processes.
• Solid grounding in human-centred design methodologies and design thinking practices.
• Ability to operate effectively in fast-paced, ambiguous environments.

Preferred Qualifications

• Experience within telecommunications or similarly complex, high-volume service environments.
• Experience working on large-scale transformation or modernisation initiatives.

Benefits

• Paid parental leave and well-being initiatives.
• Discounted health insurance and various product/service discounts.
• Career development through the Capability Fingerprint, industry training, and an AI-driven learning platform.
• Regular recognition and rewards for high performance.

About the Company

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. We partner with our clients and communities to make tomorrow together, creating an environment that prioritises innovation, collaboration, and purposeful work.