Senior Service Designer

Responsibilities

• Conduct user and stakeholder interviews to design and map end-to-end services
• Develop service blueprints, workflows, and interaction models
• Identify pain points and opportunities across touchpoints to improve service delivery
• Collaborate with Business Analysts, UX Researchers, UX Designers, and technical teams
• Ensure alignment with Government of Canada digital standards and accessibility requirements
• Support modernization through efficient and intuitive service design
• Maintain ethical research practices and protect participant privacy
• Contribute to the service design template library with reusable artifacts

Requirements

• Post-secondary education
• More than 10 years of experience as a Service Designer
• Experience conducting primary research and reviewing user touchpoints
• Experience developing service design standards and best practices
• Experience adhering to WCAG 2.1 AA and Canada.ca guidelines
• Proficiency in delivering System Maps, Service Blueprints, Journey Maps, and Personas
• Experience working in Agile product team environments
• Fluency in spoken and written English

Preferred Qualifications

• Government of Canada Reliability security clearance
• Former public sector work experience

About the Company

Levio is a leader in digital transformation, offering opportunities to work on ambitious technology and software solution projects within high-caliber teams.