Senior Scaled Customer Activation Manager

Responsibilities

• Own end-to-end onboarding and activation for a high-volume portfolio of micro-SMB and micro-MM customers
• Drive full Ramp adoption within 60 days through efficient, scalable motions
• Lead onboarding sessions with strong executive presence and structured agendas
• Educate customers on Ramp functionality, best practices, and key workflows
• Position Ramp’s full product suite including Cards, Bill Pay, Travel, Treasury, and Accounting integrations
• Use customer data and usage signals to prioritize outreach and proactively identify risk
• Partner with Product and Engineering to surface customer feedback and influence roadmap priorities
• Identify opportunities to automate and standardize onboarding processes and playbooks

Requirements

• 5+ years of experience in Customer Success, Account Management, Sales, or related B2B SaaS roles
• Proven success managing a high-volume book of business
• Strong executive presence and ability to handle objections effectively
• Experience balancing scale and personalization through automation and group onboarding
• Data-informed mindset with experience using metrics to guide decisions
• Ability to work cross-functionally with Product and Engineering teams
• High adaptability and comfort navigating ambiguity in a scaling organization

Preferred Qualifications

• Bachelor’s degree from an accredited university
• Experience with accounting or ERP systems like NetSuite, QuickBooks, Xero, or Sage
• Background in financial services, fintech, or payments
• Experience at a high-growth startup or scaled Customer Success organization
• Experience contributing to enablement materials or process improvements

About the Company

Ramp is building the smart infrastructure for finance teams, automating how over $200B in annualized spend flows in and out of 70,000+ companies through payment authorization, risk flagging, and spend categorization.