Senior Sales Operations Manager

Responsibilities

• Own the development of forecasting models, territory design, and quota methodologies
• Partner with Sales Leadership to evaluate performance trends and segment opportunities
• Architect end-to-end sales processes to support consistency and efficiency
• Serve as the strategic owner of Salesforce and the broader sales tech stack
• Build and maintain dashboards for pipeline health and key KPIs
• Collaborate with Marketing, Customer Success, Finance, and Product to ensure seamless execution

Requirements

• Proven experience mapping sales or customer journeys
• Strong analytical skills with experience building dashboards
• Deep proficiency with Salesforce and GTM systems
• Experience managing stakeholders across cross-functional teams
• Track record of owning complex projects from concept to implementation
• Excellent communication skills for translating technical concepts

Preferred Qualifications

• Experience implementing automation or workflow optimization
• Familiarity with customer feedback systems and closed-loop processes
• Working knowledge of SQL or BI tools like Tableau or Power BI
• Background in high-growth SaaS environments
• Experience partnering with Customer Success or CX teams

About the Company

Definitive Healthcare (NASDAQ: DH) turns data, analytics, and expertise into meaningful intelligence that helps healthcare customers achieve success and shape the future of healthcare.