Senior Sales Executive

Responsibilities

• Onboard clients to PropHero and explain the investment methodology and process
• Communicate regularly with clients via chat, email, and phone/video calls
• Resolve client queries promptly and maintain high energy in service delivery
• Conduct portfolio analysis to understand client lifecycles and determine next steps
• Manage a portfolio of investors to encourage repeat property investments
• Study the property market and use PropHero methodology to present opportunities
• Collaborate with the supply team to refine property searches based on client needs
• Educate and upskill clients by sharing market research and property facts
• Refine and document client success methodologies and training materials

Requirements

• 3+ years of experience in a client-facing or client service role
• Proven track record of delivering high-quality client outcomes
• Excellent oral communication and interpersonal skills
• Strong critical thinking and problem-solving abilities
• Growth mindset with a focus on continuous improvement
• High level of organizational skills and attention to detail
• Ability to work autonomously and adapt to a changing ecosystem
• Advanced English fluency for global internal communications

About the Company

PropHero is an AI-driven marketplace transforming property investment. Backed by global VCs and founded by McKinsey alumni, we are making property investment as simple as shares or ETFs.