Senior Recovery Case Worker

Responsibilities

• Deliver high-quality, person-centred case management to individuals with complex needs using a recovery-oriented approach
• Conduct client intake, assessments, and develop holistic, strengths-based case and safety plans
• Provide outreach and practical support to assist clients with daily living and independence
• Coordinate care, referrals, and stakeholder collaboration to achieve positive client outcomes
• Facilitate group programs and contribute to the development of client support activities
• Maintain accurate documentation, case notes, and reporting in line with compliance requirements
• Build and maintain strong relationships with clients, colleagues, and external service providers while providing guidance and mentorship within the team

Requirements

• Relevant qualification in community services, mental health, or a related field (or equivalent experience)
• Current and valid Working with Children Check and a valid Driver’s licence
• Demonstrated experience supporting people with complex needs in a community or mental health setting
• Strong understanding of recovery-oriented practice and person-centred approaches
• Proven ability to manage complex caseloads and make sound, independent decisions
• Excellent communication and relationship-building skills with clients and stakeholders
• Ability to work autonomously while contributing positively to a team environment
• Strong administrative and digital skills, including case management systems and reporting

Benefits

• Rewarding work making a real difference every day
• Not-for-profit salary packaging to reduce your tax
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including Mission Australia Thank You Day and Work Anniversary Day off

About the Company

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. We work to tackle the root causes of disadvantage by providing access to safe housing and innovative, evidence-based support services.