Senior RCM Specialist

About the Company

Amperos is healthcare's first AI-native denial management and revenue recovery platform. Our agentic AI works claims end-to-end, from portal follow-ups and payor calls to appeals and medical records, so providers can resolve more denials, recover more revenue, and focus on what matters most: serving patients.

Responsibilities

• Deploy to new client go-lives and work claims end-to-end in the client's PMS and the Amperos workqueue
• Participate in client onboarding calls and provide claim-level feedback on workflows and tooling
• Bridge the production gap while permanent associates ramp to full capacity
• Work across multiple practice management systems and payer portals with minimal ramp time
• Identify gaps in client-provided SOPs and escalate with specific recommendations
• Execute claim follow-up, denial resolution, appeals, and payer calls per client-specific SOPs
• Document every workflow, exception, and payer-specific nuance to create SOPs and training materials
• Pressure-test Amperos's AI agents against real claims and surface actionable product issues to engineering
• Conduct QA reviews of permanent BA work during the transition phase

Requirements

• 5+ years of hands-on experience in insurance eligibility, medical billing, AR follow-up, and denial management
• Direct experience working in a hospital system or physician practice
• Deep working knowledge of payer portals and clearinghouse workflows
• Proficiency in at least two practice management systems
• Expertise in denial resolution (authorization, medical necessity, timely filing, COB, coding)
• Experience with appeals processes including writing appeal letters and compiling documentation

Benefits

• In-person culture at our Flatiron office in NYC with paid lunch and dinner
• Flexible hours and time off
• Gym stipend
• Commuter benefits
• Health, dental, and vision insurance
• 401(k) with matching contribution
• Annual offsite