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Amazon
Posted 9 hours ago

Senior Quality Manager

AmazonSr. Quality Manager, Worldwide Grocery

Requirements

6+ years compliance or risk management experience, 5+ years program or project management experience, Advanced MS Excel and Word skills, Bachelor's degree, Food production experience, Root-cause problem solving

Skills

Data AnalysisProject ManagementSix Sigma

About the role

Responsibilities

  • Conduct data analysis of customer feedback across all food and beverage categories to identify and prioritize improvement activities.
  • Develop robust customer feedback monitoring mechanisms to mitigate and manage safety and compliance risks.
  • Build dashboards and reporting mechanisms to manage large data sets and track quality performance KPIs.
  • Identify, communicate, and escalate product quality risk areas and lead corrective actions.
  • Define quality standards, build process flows, and establish SOPs and RACI models across cross-functional teams.
  • Identify opportunities to optimize operations, utilize automation, and drive process efficiencies and cost savings.
  • Travel as needed to meet with suppliers and support production activities or quality investigations.

Requirements

  • 6+ years of compliance, audit, or risk management experience.
  • 5+ years of program or project management experience.
  • Bachelor's degree.
  • Experience in food production.
  • Experience in root-cause problem solving.
  • Advanced proficiency in Microsoft Office products, specifically MS Excel and Word.

Preferred Qualifications

  • Experience leveraging technology and implementing lean principles or Six Sigma methodologies to drive process improvements.
  • Master's degree.

About the Company

Amazon is a customer-centric company working to build the future of grocery through both physical stores and online channels. The WW Grocery team is a dynamic, fast-paced, and collaborative environment dedicated to ensuring high-quality food and beverage products for customers worldwide.

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