Senior Quality Manager

Responsibilities

• Conduct data analysis of customer feedback across all food and beverage categories to identify and prioritize improvement activities.
• Develop robust customer feedback monitoring mechanisms to mitigate and manage safety and compliance risks.
• Build dashboards and reporting mechanisms to manage large data sets and track quality performance KPIs.
• Identify, communicate, and escalate product quality risk areas and lead corrective actions.
• Define quality standards, build process flows, and establish SOPs and RACI models across cross-functional teams.
• Identify opportunities to optimize operations, utilize automation, and drive process efficiencies and cost savings.
• Travel as needed to meet with suppliers and support production activities or quality investigations.

Requirements

• 6+ years of compliance, audit, or risk management experience.
• 5+ years of program or project management experience.
• Bachelor's degree.
• Experience in food production.
• Experience in root-cause problem solving.
• Advanced proficiency in Microsoft Office products, specifically MS Excel and Word.

Preferred Qualifications

• Experience leveraging technology and implementing lean principles or Six Sigma methodologies to drive process improvements.
• Master's degree.

About the Company

Amazon is a customer-centric company working to build the future of grocery through both physical stores and online channels. The WW Grocery team is a dynamic, fast-paced, and collaborative environment dedicated to ensuring high-quality food and beverage products for customers worldwide.