Senior Project Consultant

Responsibilities

• Lead and execute sales operations and customer service activities, including order entry, amendments, and inquiry management.
• Drive process transformation by identifying gaps and implementing innovative solutions to enhance efficiency and scalability.
• Champion AI and automation enablement by identifying, testing, and deploying AI-driven solutions to optimize workflows.
• Analyze complex datasets to prepare actionable reports and executive-level dashboards using advanced analytics platforms.
• Collaborate with regional customer service teams and cross-functional stakeholders to resolve escalations and clarify requirements.
• Lead change management efforts for new systems and tools, ensuring comprehensive process documentation and team adoption.
• Ensure rigorous adherence to internal policies, data governance standards, and regulatory requirements.

Requirements

• 5–7 years of experience in customer service or sales operations, preferably within the technology or semiconductor industry.
• Bachelor's degree in Business Administration, Finance, Engineering, or a related discipline.
• Advanced proficiency in Oracle ERP and Salesforce.
• Strong experience with data analytics platforms such as Tableau, Power BI, or Python.
• Demonstrated success in implementing AI-driven process improvements and automation in complex environments.
• Exceptional written and verbal communication skills with the ability to influence diverse, global teams.
• Proven ability to manage multiple priorities in a fast-paced, high-growth environment.

Preferred Qualifications

• Prior experience in B2B customer service environments.
• Hands-on experience with digital automation tools, RPA platforms, or HubSpot.
• Knowledge of forecasting, supply/demand changes, RMA, and export compliance.
• Relevant professional certifications such as Six Sigma, Lean, or PMP.

About the Company

EY is a global leader in assurance, tax, transaction, and advisory services. We are dedicated to building a better working world by transforming businesses through the power of people, technology, and innovation. At EY, we provide our people with the training, opportunities, and creative freedom to build limitless careers.