Senior Program Manager, Quality Management

Responsibilities

• Define quality standards, acceptance criteria, and compliance frameworks aligned with Amazon's Design & Construction standards
• Lead quality program governance, including audit strategies, inspection protocols, and corrective action frameworks
• Autonomously own and deliver complex, end-to-end quality programs with limited oversight
• Define success metrics and KPIs to monitor performance and drive continuous improvement
• Lead cross-functional alignment across Preconstruction, Construction, Design, and external partners
• Create executive-level dashboards and narratives that connect quality outcomes to business value
• Identify and drive systemic improvements to eliminate waste and reduce defects across the project lifecycle

Requirements

• 7+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning end-to-end program strategy and communicating results to senior leadership
• Bachelor's degree in engineering, project management, construction management, or a similar technical focus
• Experience managing complex projects and programs within a matrixed environment
• Ability to travel approximately 60% within North America to support field programs and stakeholder engagement

Preferred Qualifications

• 5+ years of experience driving process improvements
• Master's degree or MBA in business, operations, or a related field
• PMP certification
• Experience designing and scaling workforce development or upskilling programs
• Knowledge of general AI tools

About the Company

Global Engineering Services (GES) North America Design & Construction is a diverse, collaborative team committed to delivering Amazon's logistics infrastructure with the highest standards of safety, quality, and sustainability. The Quality Management Team ensures consistent project delivery from initial design through warranty walk.