Senior Program Manager, Intellectual Property Protection

Responsibilities

• Partner with applied scientists to evaluate machine learning model performance for brand protection detection systems.
• Manage high-quality training dataset refresh cycles and text workstream pattern identification across multiple marketplaces and languages.
• Conduct comprehensive root cause analysis on false positive drivers to identify systematic improvements for detection systems.
• Translate findings into detailed engineering-ready specifications with clear, measurable success criteria.
• Present strategic recommendations to Directors and VPs on detection system enhancements and drive alignment across stakeholders.

Requirements

• 6+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Experience working cross-functionally with tech and non-tech teams.

Preferred Qualifications

• Master's degree or MBA in business, operations, or a related field.
• Experience with large-scale ML systems, model performance evaluation, or data-driven program strategy.
• Deep understanding of brand protection, fraud detection, abuse prevention, or trust and safety technologies.
• Experience in project management methodologies, business analysis, or process improvement.

About the Company

Amazon is a global leader in e-commerce and technology. The brand protection program team serves as Amazon's systemic problem-solving engine, providing vertical product-program support across discovery, detection, and remediation systems to ensure a safe marketplace.