Senior Program Manager, Beta Test

Responsibilities

• Design and run end-to-end validation programs, including internal alpha testing, customer pilots, and external beta releases
• Build and scale a Voice of Customer (VoC) program to capture and operationalize user feedback across product development
• Recruit, onboard, and manage segmented beta tester communities to drive engagement and high-quality participation
• Develop success metrics, reporting frameworks, and feedback loops to translate user insights into product decisions
• Partner with product, engineering, and design teams to ensure customer feedback informs roadmap priorities
• Synthesize telemetry, survey data, and qualitative feedback into clear, prioritized recommendations
• Implement and manage tools and infrastructure needed to support scalable user validation programs

Requirements

• 7+ years of experience running beta programs, user validation initiatives, or customer-facing program management
• Proven experience building and operating validation or beta testing programs from the ground up
• Strong cross-functional collaboration skills with the ability to influence product and engineering teams
• Experience recruiting and managing tester communities or pilot customers
• Strong analytical skills with experience synthesizing telemetry, usage data, and survey feedback
• Proficiency with user research or feedback platforms such as Qualtrics, Centercode, or Jira
• Ability to operate independently in fast-paced, ambiguous environments

Preferred Qualifications

• Experience validating hardware and software products such as connected devices, wearables, or IoT products
• Exposure to AI or machine learning-enabled products and platforms
• Technical background or strong technical fluency working with engineering teams
• Experience working in both startup environments and larger organizations

Benefits

• Comprehensive health, dental, and vision insurance
• Long term and short term disability insurance
• Generous time off policies, including 4-12 weeks of fully paid parental leave
• 11 paid holidays and flexible paid vacation and sick leave
• Employee assistance program and flexible spending accounts

About the Company

HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We are developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless across HP’s entire portfolio.