Senior Production Support Engineer

Responsibilities

• Support and maintain highly available, scalable IT systems and infrastructure hosting critical index platforms and applications
• Act as a technical lead, providing leadership while remaining hands-on with incident response and project requirements
• Lead incident response efforts, conducting root cause analysis and implementing preventive measures to minimize downtime
• Develop and maintain automation frameworks for deployment, monitoring, and infrastructure management
• Collaborate with development teams to implement SRE best practices, including SLOs and error budgets
• Monitor system performance, capacity planning, and resource optimization to ensure optimal production environments
• Drive continuous improvement by analyzing system metrics and identifying bottlenecks

Requirements

• Bachelor's degree in Computer Science, Information Systems, or Engineering (or equivalent work experience)
• 6+ years of experience in technical operations or application/data support roles focusing on high availability systems
• Experience with cloud platforms such as AWS (ECS, S3, CloudFront)
• Proficiency with monitoring and observability platforms like Datadog, Dynatrace, or similar tools
• Advanced PostgreSQL skills, including performance tuning, optimization, and PL/SQL
• Strong scripting skills in Python or Shell for automation
• Knowledge of networking protocols including TCP/IP, Unicast, Multicast, and Sockets

Preferred Qualifications

• Datadog (APM, Logs, or Fundamentals) or equivalent SRE certifications
• Understanding of observability best practices, log correlation, and distributed tracing
• Knowledge of Financial Services, specifically in Index/Benchmarks, Asset Management, or Portfolio Investment domains
• Experience mentoring junior team members or L1/L2 support staff

Benefits

• Health & Wellness: Comprehensive healthcare coverage for mind and body
• Flexible Downtime: Generous time off to stay energized
• Continuous Learning: Access to resources for career growth and new skills
• Financial Security: Competitive pay, retirement planning, and student loan contribution programs
• Family Friendly Perks: Best-in-class benefits for partners and children

About the Company

S&P Dow Jones Indices provides iconic and innovative index solutions backed by unparalleled expertise. We bring transparency to global capital markets, empowering investors with essential intelligence. As a division of S&P Global, we are home to market indicators like the S&P 500® and the Dow Jones Industrial Average®.