Senior Production Support Engineer - LoanIQ

Responsibilities

• Ensure the stability, availability, and resilience of structured finance platforms across front, middle, and back office systems
• Own and manage incidents, service requests, and problem tickets with full accountability for SLA adherence
• Provide L1/L2 support across the application stack, including Windows, Unix/Linux, SQL, middleware, APIs, and Java-based systems
• Perform deep root cause analysis (RCA) and collaborate with development teams to drive permanent fixes
• Apply strong troubleshooting and analytical skills to resolve complex production issues quickly and effectively
• Drive automation, monitoring improvements, and continuous efficiency gains to reduce manual effort
• Work closely with business and cross-functional teams with proactive communication
• Maintain a strong understanding of the end-to-end deal lifecycle, including Risk, Accounting, Payments, and settlement flows

Requirements

• 4–8 years of experience in production support within the banking domain
• Hands-on exposure to Structured Finance or Lending platforms (e.g., LoanIQ or similar)
• Proficiency with Windows, Unix/Linux, and SQL
• Experience supporting middleware, APIs, and Java-based systems
• Strong analytical and troubleshooting capabilities in a high-pressure environment

About the Company

Photon provides innovative digital solutions and technology services to help businesses transform and scale in a rapidly evolving digital landscape.