
Posted 17 hours ago
Senior Production Support Engineer - LoanIQ
Photon
Requirements
4–8 years production support experience, Banking domain expertise, Structured Finance or Lending platform exposure, LoanIQ or similar platform knowledge, Windows, Unix/Linux, SQL, middleware, APIs, Java-based systems
Skills
LoanIQSQLUnixLinuxJava
About the role
Responsibilities
- Ensure the stability, availability, and resilience of structured finance platforms across front, middle, and back office systems
- Own and manage incidents, service requests, and problem tickets with full accountability for SLA adherence
- Provide L1/L2 support across the application stack, including Windows, Unix/Linux, SQL, middleware, APIs, and Java-based systems
- Perform deep root cause analysis (RCA) and collaborate with development teams to drive permanent fixes
- Apply strong troubleshooting and analytical skills to resolve complex production issues quickly and effectively
- Drive automation, monitoring improvements, and continuous efficiency gains to reduce manual effort
- Work closely with business and cross-functional teams with proactive communication
- Maintain a strong understanding of the end-to-end deal lifecycle, including Risk, Accounting, Payments, and settlement flows
Requirements
- 4–8 years of experience in production support within the banking domain
- Hands-on exposure to Structured Finance or Lending platforms (e.g., LoanIQ or similar)
- Proficiency with Windows, Unix/Linux, and SQL
- Experience supporting middleware, APIs, and Java-based systems
- Strong analytical and troubleshooting capabilities in a high-pressure environment
About the Company
Photon provides innovative digital solutions and technology services to help businesses transform and scale in a rapidly evolving digital landscape.
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Photon · Bangalore
