Senior Product Strategy Manager

Responsibilities

• Lead end-to-end activation of new vendor partnerships and internal tools, from scoping and evaluation through GTM and post-launch
• Own the product strategy roadmap in collaboration with BD, commercial, GTM, ops, and product marketing teams
• Lead SLT-level updates and cross-functional working sessions to bring structure and momentum to complex programs
• Partner with product marketing to develop sales collateral, enablement materials, and external-facing content
• Work with commercial and finance teams to ensure correct commission structures, pricing logic, and revenue recognition
• Collaborate with operations teams to validate use cases and ensure products address real frontline needs
• Identify and secure CX accounts for pilots, defining scope, success metrics, and exit criteria
• Build and maintain a product catalog and toolkit, including playbooks and onboarding guides
• Establish and manage the PMO intake and governance process for new product and partnership requests
• Mentor and coach the PM on the team, modeling best practices in product thinking and stakeholder management

Requirements

• 8-12 years of experience in product management, program management, or a closely related discipline within large enterprise environments
• Demonstrated experience leading centralized PMO or product operations functions
• Proven track record of activating partnerships or launching products end-to-end in complex stakeholder environments
• Strong executive presence with the ability to align SLT, commercial, and operations leadership
• Experience working across GTM, commercial, marketing, and ops functions to drive activation outcomes
• Highly organized and structured approach to managing multiple workstreams and dependencies
• Strong written and verbal communication skills for synthesizing complex programs into clear narratives

Preferred Qualifications

• Background in BPO, contact center, CX technology, or enterprise SaaS
• Experience with pilot design, partner onboarding, or enterprise deployment programs
• Familiarity with AI, automation, or workforce management platforms
• Experience in management consulting or business transformation environments
• Exposure to revenue operations, commercial enablement, or channel partner programs

About the Company

TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS. We design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team, we offer expertise across Digital Product Consulting, Data & AI, Strategy Consulting, and more, enabling seamless, digitally powered experiences at a global scale.