Senior Product Manager

Responsibilities

• Lead end-to-end onboarding for strategic third-party and partner solutions into the B2B Managed Services portfolio
• Define business and operational requirements for multi-party value chains across order, delivery, billing, and support
• Design operating handoffs, API/data exchanges, and service boundaries across internal and external value chains
• Work with Technical Product Managers to translate business needs into platform, API, and technical requirements
• Partner with Business Analysts to document process maps, system integrations, and operational user stories
• Define billing and monetization requirements, including subscription management and partner settlement flows
• Lead the development of SLAs, OLAs, and support models with external partner operations teams
• Collaborate with Product and Customer Marketing teams to ensure partner catalogs are aligned with strategic industry solutions

Requirements

• 7+ years of experience in Telecommunications or Information Technology, focusing on B2B Product Management or Partner Integration
• Proven experience onboarding third-party products, SaaS solutions, or vendor catalogs into complex enterprise environments
• Strong background in designing end-to-end workflows such as Order-to-Activation and Trouble-to-Resolve
• Experience working with technical teams on APIs, data models, and system interfaces
• Familiarity with ITIL, eTOM, TM Forum models, and multi-provider service integration concepts

Preferred Qualifications

• University degree in Business Administration, Engineering, or Computer Science (MBA is an asset)
• Certifications such as CBAP, PMP, CSM, CSPO, or ITIL
• Proficiency with Agile tools like Jira and Confluence, and process-mapping tools like Visio or Lucidchart
• Experience with TM Forum Open APIs or related business process frameworks

Benefits

• Comprehensive total rewards package including competitive salary and bonus structures
• Minimum of 3 weeks of vacation and a flexible benefits plan
• Hybrid work flexibility (in-office, virtual, or a combination)
• Generous company matched pension and share purchase programs
• Career growth and continuous learning & development opportunities

About the Company

TELUS is a people-focused, customer-first, purpose-driven team dedicated to innovating through technology solutions. We foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.