Senior Product Manager

Responsibilities

• Own the end-to-end product lifecycle for AI/ML-powered Service capabilities, including Scheduling, Repair Order Management, and Invoicing.
• Partner with ML/AI Engineers to identify, prioritize, and productize AI/ML use cases that deliver tangible value across the service value chain.
• Define and evolve the product strategy and roadmap for Service workflows, aligned with company goals and dealer needs.
• Translate technical AI/ML capabilities into intuitive, workflow-embedded features for BDC Agents, Technicians, and Service Advisors.
• Drive adoption and efficiency gains for Service AI/ML products, maintaining accountability for usage and time savings.
• Act as the voice of the customer by gathering and synthesizing feedback to inform product decisions and model refinement.
• Lead complex initiatives across Engineering, Design, Data Science, and GTM teams to ensure roadmap coherence.

Requirements

• 7+ years of Product Management experience owning customer-facing SaaS products.
• 2+ years of hands-on AI/ML product management experience (building ML-powered features and working with model lifecycles).
• Strong system design and product architecture skills to design scalable, extensible technical solutions.
• Experience leading distributed onshore and offshore teams.
• Strong business acumen with the ability to operate in complex, multi-stakeholder environments.
• Excellent written and verbal communication skills.
• Proven track record of driving product adoption and measurable business impact.

Preferred Qualifications

• Experience in the automotive service/aftermarket industry or with dealer/OEM service workflows.
• Experience with LLMs, NLP, or recommendation systems.
• Familiarity with responsible AI principles and model explainability.
• Background in operations research, process optimization, or workflow automation.
• Experience with platform integrations and API-driven ecosystems.

Benefits

• Competitive compensation and generous stock options.
• 100% employer-paid top-of-the-line medical, dental, and vision coverage.
• Unlimited PTO and parental leave.
• Free snacks and beverages.
• Opportunity to work with top talent from Silicon Valley's most successful companies.

About the Company

Tekion is disrupting the automotive industry with the first cloud-native automotive platform. Our ecosystem connects OEMs, retailers, and consumers through a seamless platform using cutting-edge technology, big data, and AI. We employ close to 3,000 people across North America, Asia, and Europe.