Senior Product Manager - Managed Services

Responsibilities

• Own the product vision, roadmap, and governance for the Managed Services platform
• Standardize core platform capabilities to support consistent and scalable service delivery
• Partner with B2B Product Managers to onboard new offerings onto the platform efficiently
• Work across Technical Product, Sales, Operations, Network, and Finance teams to align priorities
• Define and evolve product catalogs, characteristics, and scalable service architecture
• Manage the financial model, including pricing, forecasting, and business case development
• Identify opportunities to improve processes through AI, automation, and digital workflow optimization
• Translate business needs into clear product requirements and implementation plans

Requirements

• 7+ years of experience in telecommunications, technology, or B2B platform product management
• Proven track record of owning and scaling complex platforms
• Strong commercial and analytical skills, including experience with financial modeling and pricing
• Experience with service-based, subscription-based, or platform-based business models
• Degree in Business, Engineering, Computer Science, or a related field
• Ability to influence stakeholders and work effectively in ambiguous, fast-changing environments

Preferred Qualifications

• Experience with TM Forum, eTOM, ITIL, or related frameworks
• Experience with API-based platforms, cloud-native solutions, or XaaS/SaaS environments
• Hands-on experience applying AI tools and automation to improve product delivery
• Proficiency with Agile tools such as Jira and Confluence
• MBA or professional certifications such as PMP, CSM, CSPO, or SAFe

Benefits

• Comprehensive total rewards package including competitive salary and bonus structures
• Minimum of 3 weeks of vacation and a flexible benefits plan
• Hybrid work flexibility (in-office, virtual, or a combination)
• Generous company-matched pension and share purchase programs
• Career growth and continuous learning and development opportunities

About the Company

TELUS is a people-focused, customer-first, purpose-driven team dedicated to innovating through technology. We aim to improve lives by solving complex problems and creating remarkable human outcomes in a digital world.