Senior Product Manager

Responsibilities

• Own the strategy and roadmap for Klaviyo’s core profile data system, including profile traits, transformations, and storage layers
• Serve as the product owner for the source of truth for customer data across the platform
• Partner closely with engineering to evolve profile data architecture and services at massive scale
• Collaborate with the Identity, Data, and Consent teams to ensure accurate and unified customer records
• Drive improvements in profile data quality, usability, and modeling for downstream consumers
• Enable enterprise and global expansion by supporting data residency, compliance, and regional infrastructure requirements
• Define and track key metrics around data quality, performance, and system efficiency

Requirements

• 6+ years of product management experience in platform, data infrastructure, or backend systems
• Experience working on data models, pipelines, or large-scale distributed systems
• Ability to operate in highly technical environments and partner closely with engineering
• Experience driving cross-team alignment across multiple stakeholders
• Strong understanding of systems and tradeoffs including scale, cost, performance, and usability
• Clear communication skills to translate complex technical concepts into business impact

Preferred Qualifications

• Experience with customer data platforms (CDPs) or identity systems
• Familiarity with data modeling, event pipelines, or storage systems
• Experience supporting enterprise-scale or high-volume systems
• Exposure to AI/analytics platforms that depend on structured customer data
• Experience with data residency, privacy, or compliance (e.g., GDPR, HIPAA)

About the Company

Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable. We build technology to nurture personalized experiences in ecommerce and beyond.