Senior Product Manager, AI Voice

Responsibilities

• Execute the roadmap for AI Voice, translating customer needs and business priorities into a clear delivery plan
• Monitor AI accuracy, resolution rates, and system performance to surface actionable improvements
• Engage directly with hotel clients and internal stakeholders to turn operational pain points into product requirements
• Collaborate with Engineering, AI/ML, and Infrastructure teams to prioritize platform investments regarding reliability, latency, and scale
• Track key performance indicators including resolution rate, accuracy, latency, and containment
• Work cross-functionally with sales and customer success to align teams during new capability rollouts

Requirements

• 5+ years of product management experience, specifically shipping AI, conversational AI, or complex SaaS products
• Technical fluency in conversational AI technologies, including LLMs, NLP, and dialog management
• Strong analytical skills with the ability to connect product metrics to business outcomes
• Proven experience working directly with customers to incorporate feedback into product development
• Ability to lead and align cross-functional teams without direct authority

Benefits

• Target cash compensation ranging from $160,000 - $200,000, including base salary and quarterly performance bonuses
• Equity via stock option grants
• Canary Days: Monthly company-wide days off to ensure the team can recharge
• Self Improvement Club: Monthly budget to support personal goal achievement
• Professional Development: Dedicated budget for cross-functional professional growth
• Travel Reimbursement: Stipends for visiting New York, San Francisco, or Dallas offices
• Personal Travel Reimbursement: Credits for stays at hotels that partner with Canary

About the Company

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Utilized by over 20,000 hoteliers in 100+ countries, Canary equips major brands like Marriott, IHG, and Four Seasons with the technology they need to work smarter and wow their guests. We are a fast-growing, innovative company backed by top Silicon Valley investors including Y Combinator and Insight Partners.