Senior Product Designer

Responsibilities

• Design end-to-end dispute experiences across Business Banking, Personal Banking, and multiple payment rails
• Transform regulatory, operational, and technical complexity into intuitive and trustworthy customer journeys
• Design cohesive workflows spanning customer experiences, investigator tooling, and operational systems
• Use service design and systems thinking to improve the dispute experience from initial report to final resolution
• Partner closely with Product, Engineering, Operations, Compliance, and Strategy to shape product direction
• Ground design decisions in research, customer insights, and first-principles thinking

Requirements

• 4+ years of product design experience, including end-to-end project ownership in complex domains
• Proven ability to design sophisticated workflows, systems, or service experiences across multiple touchpoints
• Strong systems thinking skills with an understanding of how design decisions affect broader ecosystems
• Exceptional interaction design and visual design craft demonstrated through a high-quality portfolio
• Experience designing either customer-facing experiences, internal tooling, or both
• Ability to navigate ambiguity and balance customer needs with technical and regulatory constraints
• Research-driven approach to decision-making and problem-solving

Preferred Qualifications

• Experience designing emotionally charged customer journeys
• Experience building products that support both external customers and internal operators
• Expertise in service design, journey mapping, or service blueprinting
• Experience simplifying operationally complex systems without sacrificing quality or trust

About the Company

Mercury is a fintech company building banking services for the next generation of businesses. We focus on replacing uncertainty with clarity and building trust through exceptional design and seamless financial experiences.