Senior Product & Customer Insights Manager

Responsibilities

• Discover, track, and evaluate global industry trends and competitive forces
• Perform in-depth analysis of financial and business performance data to understand customer and operational implications
• Translate complex business problems into analysis requirements and design custom strategic studies
• Own end-to-end analysis including scoping, data collection, analysis, and presenting recommendations to senior leadership
• Partner with business leaders to drive growth, process efficiency, and cost improvements through actionable findings
• Develop scalable processes, reports, or tools to automate and improve financial insights

Requirements

• Bachelor's degree or equivalent
• Experience owning and driving roadmap strategy and definition
• Experience with end-to-end product delivery and feature tradeoffs
• Experience as a product manager or owner, specifically with technology products
• Experience managing product cycles of 6+ months
• Experience in product or program management, product marketing, or business development

Preferred Qualifications

• Experience influencing senior leadership through data-driven insights
• Experience working across functional teams and managing senior stakeholders

About the Company

Customer Experience and Business Trends (CXBT) is an organization at Amazon dedicated to deeply understanding and improving customer experience globally. We are a team of builders—including Product Managers, Data Scientists, and Software Developers—who use data to influence product and service offerings for every customer at Amazon.