Senior Product Analyst

Responsibilities

• Own the product strategy and roadmap for customer-facing API service offerings, ensuring alignment with business goals and customer needs
• Partner with engineering, service operations, and customer success teams to define and deliver service enhancements
• Translate service requirements into clear user stories, acceptance criteria, and release plans
• Lead prioritization of service features based on customer value, operational impact, and business outcomes
• Monitor service performance, collect feedback, and identify opportunities for optimization and process improvement
• Manage the end-to-end service lifecycle from concept to launch, ensuring high-quality delivery and smooth operational rollout
• Drive stakeholder communication, providing visibility into timelines, risks, and progress
• Ensure service offerings are scalable, reliable, and compliant with internal standards and regulatory requirements

Requirements

• Graduate degree or equivalent experience
• 3+ years of product management experience, ideally within services, platform, SaaS, or operations-focused environments
• Experience with API documentation tools such as Swagger or OpenAPI
• Knowledge of REST concepts, request/response structures, and authentication models (e.g., OAuth, API keys)
• Experience with API monitoring and performance tools like Postman or Azure API Management
• Proficiency in Jira and Confluence
• Proven ability to manage backlogs and work effectively in Agile environments
• Strong analytical skills to assess service performance metrics and identify improvement opportunities
• Excellent communication and stakeholder management capabilities

Preferred Qualifications

• Bachelor's degree in Business, Engineering, Operations, or a related field

Benefits

• Comprehensive health plans and coverage to support wellness
• Financial benefits, including retirement planning support
• Emotional support resources and tools to build resilience
• Resources designed to help you focus on life's most important facets

About the Company

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. We connect people with the care, pharmacy benefits, data, and resources they need to feel their best.