Senior Process Adoption Analyst

Responsibilities

• Support the design, rollout, and continuous improvement of global Customer Success readiness programs, including onboarding and ongoing enablement.
• Partner with cross-functional stakeholders in Operations, Programs, and Systems to align readiness activities with business priorities.
• Deliver relevant learning experiences such as training sessions, workshops, and learning paths to improve role confidence and execution.
• Drive adoption of new processes, tools, and methodologies through structured coaching and reinforcement.
• Provide one-to-one and small group coaching to support skill development and behavioral change.
• Collect qualitative and quantitative feedback to identify gaps and recommend program improvements.
• Maintain and update enablement assets, procedures, and supporting documentation.

Requirements

• 2–3+ years of experience in Customer Success, Consulting, Enablement, or Program/Project Management.
• Experience supporting change initiatives, enablement programs, or operational improvements for customer-facing teams.
• Strong analytical, organizational, and execution skills with the ability to manage multiple initiatives.
• Excellent verbal and written communication skills in English.
• Strong facilitation and presentation skills with comfort engaging diverse audiences.

Preferred Qualifications

• BS/BA degree or equivalent professional experience.
• Experience working within a global, matrixed organization.
• Background in Customer Success, Consulting, or Enterprise Services environments.
• Familiarity with adult learning principles and continuous enablement methodologies.
• Ability to travel occasionally (less than 20%).

About the Company

Autodesk helps innovators turn their ideas into reality, transforming not only how things are made, but what can be made. From the greenest buildings to the smartest factories, our software empowers creators to shape the world.