Senior Principal, Product Operations & Insights

Responsibilities

• Lead global transformation programs across systems, products, and customer touchpoints to ensure alignment with strategic business goals.
• Orchestrate cross-functional workstreams across product, technology, data operations, corporate communications, and customer experience teams.
• Plan and execute remediation strategies to mitigate risks, including customer communication plans and support readiness.
• Establish and manage a comprehensive program governance framework, including executive-level reporting and steering committees.
• Drive alignment and build consensus across Product, Technology, Data, Legal, Compliance, and Customer Operations teams.
• Coordinate impact assessments and remediation planning across internal systems and customer-facing platforms.

Requirements

• Bachelor's Degree in Business Administration, Technology, or a related discipline.
• 15+ years of leadership experience in pre-sales, solutions consulting, product management, or project management.
• Proven track record of developing strategy and managing all aspects of a global program from planning to execution.
• Expertise in global program management and navigating complex, matrixed organizations.
• Strong analytical capabilities with a results-oriented approach to multitasking and prioritization.
• Excellent communication and presentation skills, with experience interfacing with senior management.
• Proficiency in Microsoft Office Suite.
• Willingness to travel in the interests of the business.

Benefits

• Generous paid time off and paid sick time.
• Up to 16 weeks of 100% paid parental leave after one year of employment.
• Competitive 401k with company matching.
• Comprehensive medical, dental, and vision insurance for you and your dependents.
• Education assistance and extensive training resources.
• Do Good Program featuring paid volunteer days and donation matching.
• Health and wellness benefits, including discounted Wellhub membership rates.

About the Company

Dun & Bradstreet is a global leader in business decisioning data and analytics. For over 180 years, we have helped companies worldwide grow, manage risk, and innovate by turning uncertainty into opportunity. We are a diverse, global team that values creativity, collaboration, and bold ideas.