Senior Patient Care Coordinator

Responsibilities

• Answer and triage incoming calls and patient referrals for reproductive genetic counseling and MFM-genetics consultations
• Oversee the schedule for seven genetic counselors, including the management of urgent add-on visits
• Provide clinical administrative support for the MFM-geneticist, including scheduling consultations, CVS, and amniocentesis
• Manage medical records, place genetic test orders, and handle billing investigations and pre-authorization requests
• Review schedules for appropriateness and request necessary medical records for case preparation
• Relay negative and low-risk genetic testing results to patients following genetic counseling
• Assist patients with MyChart activation and telehealth readiness
• Manage Epic templates for genetic counselors and the MFM-geneticist as a super user
• Support outside referrals for genome sequencing and maintain necessary consent forms and records
• Ensure adequate stock of genetic testing kits across multiple ordering offices

Requirements

• Bachelor's degree or equivalent in education and experience
• Three years of related professional experience
• Proficiency in Microsoft Office, including PowerPoint and Excel
• Administrative experience in a genetics setting

Preferred Qualifications

• Bilingual in English and Spanish
• Ability to work collaboratively within multi-disciplinary teams
• Strong problem-solving skills

About the Company

Columbia University's Department of OB/GYN is at the forefront of discovery and implementation of reproductive genetics. Our team includes genetic counselors, MFM-geneticists, and research specialists dedicated to providing cutting-edge care and advancing medical science in a fast-paced academic environment.