Senior Partner Success Manager

Responsibilities

• Own the commercial success of AMER partnership accounts, including onboarding, activation, scaling, and renewal
• Act as the commercial-technical lead in pre-sales, supporting partner evaluations and tech feasibility assessments
• Manage the integration journey to ensure partners are technically and operationally prepared to transact at launch
• Lead project management between AMER and Berlin HQ to coordinate business, operations, and technical workstreams
• Troubleshoot and resolve integration and operational issues involving APIs, feeds, logs, and affiliate tools
• Use partner performance and operational data to optimize integration quality and stability
• Identify and apply AI tools to improve onboarding speed, troubleshooting, and reporting

Requirements

• 5+ years of experience in travel tech account management or project management
• Minimum 3 years of experience in global/regional OTA, GDS, super app, or e-commerce B2B tech partnerships
• 3+ years of hands-on experience with technical integrations or technical account management
• Strong experience in API-based integrations within travel tech flows
• Proficiency using AI tools (LLMs, copilots) in daily workflows
• Proven experience managing multiple internal and external stakeholders
• Ability to work independently and manage projects to budget and deadlines

Preferred Qualifications

• Understanding of B2B travel tech distribution ecosystems
• Experience with OTAs’ affiliate partnership models

Benefits

• 10 Paid Sick Days per year
• 16 weeks 100% paid parental leave
• 401k Plan with up to 3.5% company match
• Comprehensive healthcare (Medical, Dental, Vision)
• Learning Budget of 1,000 Euro per year
• NYC Transportation reimbursement ($127/month)
• Lunch provided in office twice a week