Senior Partner Success Manager

Responsibilities

• Own the commercial success of AMER partnership accounts, focusing on onboarding, activation, and scaling.
• Act as the commercial-technical lead in pre-sales, conducting tech feasibility assessments and product fit evaluations.
• Lead the technical integration journey, ensuring partners are operationally prepared to transact at launch.
• Bridge the gap between AMER partners and the Berlin HQ, managing project timelines and integration sequencing.
• Troubleshoot and resolve integration and operational issues related to APIs, feeds, and affiliate tools.
• Champion AI-enabled workflows to improve onboarding speed, troubleshooting, and reporting.

Requirements

• 5+ years of experience in travel tech account management or project management within a fast-growing company.
• Minimum 3 years of experience in global/regional OTA, GDS, or e-commerce B2B tech partnerships.
• 3+ years of hands-on experience managing technical API-based integrations.
• Proficiency with AI tools (LLMs, copilots) for daily workflows, data synthesis, and debugging.
• Strong understanding of B2B/B2C marketplace models and travel tech distribution ecosystems.
• Ability to work independently and manage multiple stakeholders in a hybrid environment.

Preferred Qualifications

• Experience with affiliate marketing and technical side of affiliate ecosystems.
• Proven track record of managing complex search-to-book and loyalty flows.
• Experience working within a global organization with centralized product roadmaps.

Benefits

• Hybrid working model with three days of in-office collaboration.
• Annual personal growth budget and mentorship programs.
• Work from anywhere in the world for 30 days per year.
• Monthly transportation and fitness budget.
• Discounts on GetYourGuide activities for you and your family.
• Health and wellness benefits, including mental wellbeing services.

About the Company

GetYourGuide is a leading travel platform that connects people with unforgettable travel experiences around the world. We are dedicated to making every journey extraordinary through a customer-first, experiment-led approach.