Senior Partner Operations Analyst

Responsibilities

• Identify and assess automation opportunities in flight operations workflows, specifically targeting ticketing queues, manual reissues, and refunds.
• Work with Product and Engineering teams to translate operational bottlenecks into clear, actionable technical requirements.
• Lead investigations into recurring fulfillment issues, manual GDS/NDC exceptions, and refund discrepancies.
• Analyze data to identify patterns, root causes, and potential solutions to improve automated processing.
• Act as a subject matter expert for ticketing and post-booking workflows within the flights domain.
• Own the creation and maintenance of SOPs, process maps, and modules to build technical capabilities across the operations team.

Requirements

• 3–5 years of domain experience in travel operations, ideally within a TMC, OTA, or airline environment.
• Hands-on experience with NDC and GDS systems.
• Deep practical knowledge of the ticketing lifecycle, including reissues, exchanges, voiding, refunds, and fare rules.
• Strong analytical mindset with experience in process improvement or automation projects.
• Proven ability to translate operational needs into technical requirements.
• Excellent communication, stakeholder management, and problem-solving skills.

About the Company

Navan is the global AI-powered business travel and expense management platform that makes travel easy for frequent travelers. Powering travel programs at more than 10,000 companies, Navan simplifies travel, payments, and expense management with intuitive tools for booking, automated payments, and seamless expense reporting.