Senior Operations Manager, Pharmacy Site Leader

Responsibilities

• Own day-to-day pharmacy operations, ensuring performance across safety, quality, compliance, throughput, and service levels
• Lead and support a team of pharmacists, technicians, and assistants to deliver against site KPIs and volume targets
• Identify and eliminate workflow inefficiencies by implementing standardized, repeatable processes
• Execute a prioritized remediation and improvement roadmap across facilities, safety, security, and operational efficiency
• Support facility expansion, including new site buildout, equipment installation, and workflow design
• Partner with cross-functional teams (Compliance, Health & Safety, Industrial Engineering, etc.) to implement and track initiatives
• Partner with the Head Pharmacist to ensure adherence to all applicable Canadian pharmacy regulations
• Establish and track KPIs across safety, quality, productivity, throughput, and employee engagement

Requirements

• Bachelor's degree or equivalent experience
• 10+ years of operations leadership experience in a highly regulated environment (pharmacy, healthcare, manufacturing, or distribution)
• Experience leading high-volume operations and scaling teams and workflows in fast-paced environments
• Proven ability to lead multiple concurrent workstreams and deliver complex operational initiatives
• Experience with compliance, quality, and/or health & safety programs
• Excellent communication and stakeholder management skills, especially in cross-functional and remote environments
• Ability to operate in ambiguity with a strong bias toward action

Benefits

• Competitive salary and equity compensation
• Unlimited PTO, company holidays, and quarterly mental health days
• Offsite team retreats

About the Company

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery.